Data processing details

(a) The Data Subjects are Nuance Customers’ customers ;

(b) The purpose(s) of the processing is/are the performance of Natural Language Understanding. The tool is used to define a general ontology (i.e., intents and concepts) and train the model with generic phrases;

(c) The subject matter of the processing is: any self service application (IVR or Virtual Assistant) that performs natural language processing and needs to extract intents and concepts from spoken or typed phrases;

(d) The categories of Personal Data involved will vary depending upon the content of Customer dictations, which are under the control of Customer, but may include basic personal information such as name, address, postcode, telephone number, date of birth, age, gender, physical description, racial origin, IP address.

(e) The processing will comprise: defining an ontology (i.e., intents and associated concepts) and training the Natural Language model with general phrases typed or imported into the tool; the phrases can be general in nature not using any customer data or obtained from real data processed by the customer’s self-service system (IVR or Virtual Assistant)

(f) Processing of Personal Data will be conducted in the following locations: United States;

(g) The duration of the processing will be for the period that the customer utilized the tool for modelling and generating their Natural Language Model.