Company Sub-processors
Last Modified February 2, 2020 / Previous Versions
Nuance and its affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the processing of Customer Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
- remote Professional Services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support.
Entity Name |
Entity Type |
Country |
Other Info |
Nuance Communications, Inc |
Nuance Affiliate |
USA |
1 Wayside Road |
Nuance Communications Ireland Limited |
Nuance Affiliate |
Ireland |
20 Merrion Road |
Nuance Communications Canada Inc. |
Nuance Affiliate |
Canada |
1500 Robert-Bourassa Boulevard |
Nuance Communications UK Limited |
Nuance Affiliate |
United Kingdom |
Wethered House |
Nuance Communications Italy SRL |
Nuance Affiliate |
Italy |
Via Manara 15, |
Nuance Communications Germany GmbH |
Nuance Affiliate |
Germany |
Otto-Hahn-Strasse 9a, |
Nuance Communications Technology Shanghai Ltd. |
Nuance Affiliate |
China |
Room 805-808, Building No. 1, |
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
Third Party Sub-processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Entity Type |
Country |
Other info |
Microsoft Corporation and affiliates |
MS Azure Cloud Services |
United Kingdom |
One Microsoft Way |
Google LLC and affiliates |
Google Cloud Services |
United Kingdom |
1600 Amphitheatre Pkwy |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
United States |
The Landmark at One Market, Suite 300, |
Previous Versions
June 12, 2018