Sub-processors

Company Sub-processors

Last Modified February 2, 2020 / Previous Versions
Nuance and its affiliates engage the following third-party entities to assist them in connection with the Services as specified below:

Nuance Affiliate Sub-processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the processing of Customer Personal Data:

  • providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
  • providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
  • remote Professional Services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support.
  •  

Entity Name

Entity Type

Country

Other Info

Nuance Communications, Inc

Nuance Affiliate

USA

 1 Wayside Road
 Burlington, MA 01803
 United States

Nuance Communications Ireland Limited

Nuance Affiliate

Ireland

 20 Merrion Road
 Ballsbridge, Dublin 4
 Ireland

Nuance Communications Canada Inc.

Nuance Affiliate

Canada

1500 Robert-Bourassa Boulevard
Suite 935,
Montreal, Quebec H3A 3S7
Canada

Nuance Communications UK Limited

Nuance Affiliate

United Kingdom

Wethered House
1 Pound Lane,
Marlow SL7 2AF
United Kingdom

Nuance Communications Italy SRL

Nuance Affiliate

Italy

Via Manara 15,
20052 Monza
Italy

Nuance Communications Germany GmbH

Nuance Affiliate

Germany

Otto-Hahn-Strasse 9a,
25337 Elmshorn
Germany

Nuance Communications Technology Shanghai Ltd.

Nuance Affiliate

China

Room 805-808, Building No. 1,
Century Plaza, NO. 1198 Centry Avenue,
Pudong District,
Shanghai 200122
China

Nuance India Pvt. Ltd.

Nuance Affiliate

India

CommerZone
Jail Road/Samrat Ashok Path, Phulenagar, Yerawada
Pune, Maharashtra 411006
India

 

Third Party Sub-processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.


Entity Name

Entity Type

Country

Other info

Microsoft Corporation and affiliates

MS Azure Cloud Services

United Kingdom
France

One Microsoft Way
Redmond, Washington 98052
United States

Google LLC and affiliates

Google Cloud Services

United Kingdom
France

1600 Amphitheatre Pkwy
Mountain View, CA 94043
United States

Salesforce.com, Inc. and affiliates

SFDC CRM Cloud Services

United States

The Landmark at One Market, Suite 300,
San Francisco, CA 94105
United States

 



Previous Versions
June 12, 2018