Sub-processor list
Last Modified October 1, 2020 / Previous Versions
Dragon Medical One (DMO) Sub-Processor List
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications, Inc |
Nuance Affiliate |
USA |
1 Wayside Road |
|
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
|
Nuance Communications Austria GmbH |
Nuance Affiliate |
Austria |
1120 Vienna Building D Technology |
|
Nuance Communications Ibérica SA. |
Nuance Affiliate |
Spain |
No. 39 de la Gran Via
|
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
France
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
Germany and Austria
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Germany GmbH |
Nuance Affiliate |
Germany |
Otto-Hahn-Strasse 9a,
|
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
Sweden, Denmark, Finland and Norway
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
|
Nuance Communications Sweden AB |
Nuance Affiliate |
Sweden |
Mäster Samuelsgatan 60
|
Belgium and the Netherlands
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
|
Nuance Communications Netherlands BV |
Nuance Affiliate |
Netherlands |
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Italy
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Italy SrL |
Nuance Affiliate |
Italy |
Via Manara 15,
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Spain and Portugal
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Ibérica SA. |
Nuance Affiliate |
Spain |
No. 39 de la Gran Via
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
|
Entity Name |
Product/Service |
Purpose of Data Processing |
|
Microsoft Corporation and affiliates |
Hosted Information and Communications Technology |
MS Azure Platform services for hosting audio data. Product registration & support in France. |
|
Fortech SRL - Romania |
Information and Communications Technology - Dev-ops Support - ForTech provides a wide array of software engineering services to Nuance that support DMO and CLU. |
Limited employees that set up, operate and maintain the production system in the MS Azure cloud hosting. As of 12/19/2019 - this group no longer has access to PHI due to software controls that were put into place. |
|
Sumo Logic, Inc. |
Information and Communications Technology, Information Services |
Used for the management of log files generated from MS Azure platform products |
|
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Companies |
Sub-Processor List for all other Nuance products and services
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
- remote Professional Services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications, Inc |
Nuance Affiliate |
USA |
1 Wayside Road
|
|
Nuance Communications Ireland Limited |
Nuance Affiliate |
Ireland |
The Harcourt Building, 4th Floor
|
|
Nuance Communications Canada Inc. |
Nuance Affiliate |
Canada |
1500 Robert-Bourassa Boulevard
|
|
Nuance Communications UK Limited |
Nuance Affiliate |
United Kingdom |
Wethered House
|
|
Nuance Communications Italy SRL |
Nuance Affiliate |
Italy |
Via Manara 15,
|
|
Nuance Communications Germany GmbH |
Nuance Affiliate |
Germany |
Otto-Hahn-Strasse 9a,
|
|
Nuance Communications Technology Shanghai Ltd. |
Nuance Affiliate |
China |
Room 805-808, Building No. 1,
|
|
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone
|
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Microsoft Corporation and affiliates |
MS Azure Cloud Services |
United Kingdom |
One Microsoft Way
|
|
Google LLC and affiliates |
Google Cloud Services |
United Kingdom |
1600 Amphitheatre Pkwy
|
|
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
United States |
The Landmark at One Market, Suite 300,
|
Based on Company location, Nuance has engaged and authorized the following additional sub-processors to support the delivery of the features associated with the Services listed below:
Entity Name |
Product/Service | Feature | Country | Other Info |
|---|---|---|---|---|
Zendesk, Inc. |
Virtual Assistant & LiveChat | Third-Party Messaging | All | 1019 Market St |
CallMiner, Inc. |
Interactive Voice Response | Voice of the customer | All | 200 West Street |
Neustar, Inc. |
Gatekeeper | ANI Validation | United States | 21575 Ridgetop Circle |
Next Caller, Inc. |
Gatekeeper | ANI Validation | Canada | 46 Lispenard St, #1E, |
Resilient Plc |
Gatekeeper | ANI Validation | United Kingdom | 25-27 Shaftesbury Avenue |
TransUnion LLC |
Proactive Engagement | Locate | United States | 555 West Adams Street |