Sub-processor list
Last Modified May 15, 2021 / Previous Versions
Dragon Medical Direct (DMD) (aka SpeechKit) Sub-Processor List
Nuance and its Affiliates engage the following third party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services.
- providing remote Professional Services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and
- providing customer outreach and support, with CSO through Nuance Communications Ireland, Ltd.
Entity Name |
Entity Type |
Country |
Other Info |
Nuance Communications, Inc. |
Nuance Affiliate |
United States |
CRM |
Nuance Communications Austria GmbH |
Nuance Affiliate |
Austria |
Support 9 to 5 on Business Days |
Nuance Communications Ibérica SA. |
Nuance Affiliate
|
Spain |
Support 9 to 5 on Business Days |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Entity type |
Country |
Other info |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
United States |
Provides CRM for relationship with Customer |
Dragon Medical One (DMO) (aka SpeechKit) and including PowerMic Mobile Sub-Processor List
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications, Inc. |
Nuance Affiliate |
United States |
1 Wayside Road |
|
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
|
Nuance Communications Austria GmbH |
Nuance Affiliate |
Austria |
1120 Vienna Building D Technology |
|
Nuance Communications Ibérica SA. |
Nuance Affiliate |
Spain |
No. 39 de la Gran Via
|
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
France
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
Germany and Austria
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Germany GmbH |
Nuance Affiliate |
Germany |
Otto-Hahn-Strasse 9a,
|
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
Sweden, Denmark, Finland and Norway
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
|
Nuance Communications Sweden AB |
Nuance Affiliate |
Sweden |
Mäster Samuelsgatan 60
|
Belgium and the Netherlands
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
|
Nuance Communications Netherlands BV |
Nuance Affiliate |
Netherlands |
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Italy
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Italy SrL |
Nuance Affiliate |
Italy |
Via Manara 15,
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Spain and Portugal
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Ibérica SA. |
Nuance Affiliate |
Spain |
No. 39 de la Gran Via
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Product/Service |
Purpose of Data Processing |
Microsoft Corporation and affiliates |
Hosted Information and Communications Technology |
MS Azure Platform services for hosting audio data. Hosting in Germany and/or France. R&D in Netherlands and/or Ireland. |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Companies |
Dragon Medical Workflow Manager (“DMWM”) Sub-Processor List
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Entity Type |
Country |
Other Info |
Nuance Communications, Inc. |
Nuance Affiliate |
United States |
1 Wayside Road |
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
Nuance Communications Austria GmbH |
Nuance Affiliate |
Austria |
1120 Vienna Building D Technology Road 8 |
Nuance Communications Australia |
Nuance Affiliate |
Australia |
124 Walker Street |
Winscribe Inc Ltd. |
Nuance Affiliate |
New Zealand |
Level 2, 95 Hurstmere Road, Tapapuna, New Zealand |
Nuance Communications UK Limited |
Nuance Affiliate |
United Kingdom |
Wethered House |
Nuance Communications Canada, Inc |
Nuance Affiliate |
Canada |
1500 Robert-Bourassa Boulevard |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Product/Service |
Purpose of Data Processing |
Microsoft Corporation and affiliates |
Hosted Information and Communications Technology |
MS Azure Platform services for hosting audio data. Hosting in Germany and/or France. R&D in Netherlands and/or Ireland. |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Companies |
Dragon Anywhere and Dragon Professional Anywhere Sub-Processor List
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Entity Type |
Country |
Other Info |
Nuance Communications, Inc. |
Nuance Affiliate |
United States |
1 Wayside Road |
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
Nuance Communications Austria GmbH |
Nuance Affiliate |
Austria |
1120 Vienna Building D Technology Road 8 |
Nuance Communications Ibérica SA. |
Nuance Affiliate
|
Spain |
No. 39 de la Gran Via |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
France
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
Germany and Austria
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Germany GmbH |
Nuance Affiliate |
Germany |
Otto-Hahn-Strasse 9a,
|
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
Sweden, Denmark, Finland and Norway
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
|
Nuance Communications Sweden AB |
Nuance Affiliate |
Sweden |
Mäster Samuelsgatan 60
|
Belgium and the Netherlands
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Belgium Ltd. |
Nuance Affiliate |
Belgium |
Guldensporenpark 32, Building 4 Merelbeke, 9820 |
|
Nuance Communications Netherlands BV |
Nuance Affiliate |
Netherlands |
Olympia 2D, Hilversum, 1213 NT, The Netherlands |
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Italy
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Italy SrL |
Nuance Affiliate |
Italy |
Via Manara 15,
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Spain and Portugal
|
Entity Name |
Entity Type |
Country |
Other Info |
|
Nuance Communications Ibérica SA. |
Nuance Affiliate |
Spain |
No. 39 de la Gran Via
|
|
Nuance Communications France SARL |
Nuance Affiliate |
France |
13/15 rue Taitbout
|
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Product/Service |
Purpose of Data Processing |
Microsoft Corporation and affiliates |
Hosted Information and Communications Technology |
MS Azure Platform services for hosting audio data. Hosting in Germany and/or France. R&D in Netherlands and/or Ireland. |
Sumo Logic, Inc. |
Information and Communications Technology, Information Services |
Used for the management of log files generated from MS Azure platform products |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Companies |
Sykes Enterprises |
End-user Technical Support |
Maintenance and support ticketing system for End-users |
Nuance Winscribe Dictation (“Winscribe DD”) Sub-Processor List
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Entity Type |
Country |
Other Info |
Nuance Communications, Inc. |
Nuance Affiliate |
United States |
1 Wayside Road |
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
Nuance Communications Austria GmbH |
Nuance Affiliate |
Austria |
1120 Vienna Building D Technology Road 8 |
Nuance Communications Australia Pty Limited |
Nuance Affiliate |
Australia |
11th floor, 124 Walker Street |
Winscribe Inc Ltd. |
Nuance Affiliate |
New Zealand |
Level 2, 95 Hurstmere Road, Tapapuna, New Zealand |
Nuance Communications UK Limited |
Nuance Affiliate |
United Kingdom |
Wethered House |
Nuance Communications Canada, Inc. |
Nuance Affiliate |
Canada |
1500 Robert-Bourassa Boulevard |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Product/Service |
Purpose of Data Processing |
Microsoft Corporation and affiliates |
Hosted Information and Communications Technology |
MS Azure Platform services for hosting audio data. Hosting in Germany and/or France. R&D in Netherlands and/or Ireland. |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Companies |
PowerShare Sub-Processor List
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
Entity Name |
Entity Type |
Country |
Other Info |
Nuance Communications, Inc. |
Nuance Affiliate |
United States |
1 Wayside Road |
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Product/Service |
Purpose of Data Processing |
Microsoft Corporation and affiliates |
Hosted Information and Communications Technology |
MS Azure Platform services for hosting audio data. Hosting in Germany and/or France. R&D in Netherlands and/or Ireland. |
Sumo Logic, Inc. |
Information and Communications Technology, Information Services |
Used for the management of log files generated from MS Azure platform products |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
Provides CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Companies |
Everbridge, Inc. |
Information and Communications Technology, Information Services |
Provides a notification service if there is an outage or system maintenance. |
UltraRAD Corporation |
Provides transmission of HL7 messages between facilities and/or to other applications installed at a client site |
Provides maintenance and support for the order generation services |
Business Intelligent Application Solutions |
Database administration services |
Provides services for maintenance and support of database |
Mach7 Technologies |
Medical image viewer software (eUnity) |
Provides maintenance and support for the viewer integrated with PowerShare |
Sub-Processor List for all other Nuance products and services
Nuance and its Affiliates engage the following third-party entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
- remote Professional Services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
Entity Name |
Entity Type |
Country |
Other Info |
Nuance Communications, Inc. |
Nuance Affiliate |
United States |
1 Wayside Road |
Nuance Communications Ireland Limited |
Nuance Affiliate |
Ireland |
The Harcourt Building, 4th Floor |
Nuance Communications Canada Inc. |
Nuance Affiliate |
Canada |
1500 Robert-Bourassa Boulevard |
Nuance Communications Israel Limited |
Nuance Affiliate |
Israel |
Hod Hasharon Towers, 4 Haharash St, Hod Hasharon, 4524075 Israel |
Phonetic Systems Limited |
Nuance Affiliate |
Israel |
Hod Hasharon Towers, 4 Haharash St, Hod Hasharon, 4524075 Israel |
Nuance Communications UK Limited |
Nuance Affiliate |
United Kingdom |
Wethered House |
Nuance Communications Italy SRL |
Nuance Affiliate |
Italy |
Via Manara 15, |
Nuance Communications Germany GmbH |
Nuance Affiliate |
Germany |
Otto-Hahn-Strasse 9a, |
Agnitio, S.L |
Nuance Affiliate |
Spain |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Nuance Communications Iberica SA |
Nuance Affiliate |
Spain |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Nuance Communications Technology Shanghai Ltd. |
Nuance Affiliate |
China |
Room 805-808, Building No. 1, |
Nuance India Pvt. Ltd. |
Nuance Affiliate |
India |
CommerZone |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Entity Type |
Country |
Other Info |
Microsoft Corporation and affiliates |
MS Azure Cloud Services |
United Kingdom |
One Microsoft Way |
Google LLC and affiliates |
Google Cloud Services |
United Kingdom |
1600 Amphitheatre Pkwy |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
United States |
The Landmark at One Market, Suite 300, |
Accenture Limited and affiliates |
Professional Services Staff Augmentation |
All |
1 Grand Canal Square |
Interact |
Intranet |
United States |
Interact |
Dropbox |
File Sharing Application |
United States |
1800 Owens Street |
BOX |
File Sharing Application |
United States |
900 Jefferson Ave |
Based on Company location, Nuance has engaged and authorized the following additional sub‑processors to support the delivery of the features associated with the Services listed below:
Entity Name |
Product/Service |
Feature |
Country |
Other Info |
Zendesk, Inc. |
Virtual Assistant & LiveChat | Third-Party Messaging | All | 1019 Market St |
CallMiner, Inc. |
Interactive Voice Response | Voice of the customer | All | 200 West Street |
BehavioSec, Inc. |
Gatekeeper |
Behavioral Biometric |
All |
535 Mission St, 14th Floor |
Neustar, Inc. |
Gatekeeper | ANI Validation | United States | 21575 Ridgetop Circle |
Resilient Plc |
Gatekeeper | ANI Validation | United Kingdom | 25-27 Shaftesbury Avenue |
TransUnion LLC |
Proactive Engagement | Locate | United States | 555 West Adams Street |