Sub-processor list
Last Modified September 15, 2021 / Previous Versions
The following Sub-Processor Lists are provided for the associated Services and tools:
- Cloud IVR
- Conversational AI
- Dragon Anywhere
- Dragon Medical Direct (DMD) (aka SpeechKit)
- Dragon Medical One (aka SpeechKit)
- Dragon Medical Workflow Manager (DMWM)
- Dragon Professional Anywhere
- Dragon TV
- Gatekeeper
- Live Chat
- MIX
- mPower
- Nuance Experience Studio
- Nuance Winscribe Dictation
- PowerMic Mobile
- PowerScribe One
- PowerScribe 360 with Mobile Radiologist
- PowerScribe 360 with Quality Check
- PowerShare
- Proactive Engagement
- Virtual Assistant
Dragon Anywhere and Dragon Professional Anywhere Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance Communications Austria GmbH |
EURO PLAZA 2D, Technologiestraße 8, 1120 Wien, Austria |
Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Madrid, 28013, Spain |
Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
France
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Germany and Austria
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Sweden, Denmark, Finland and Norway
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Sweden AB |
c/o Licke Pro AB, Box 3080, 10361, Stockholm, Sweden |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Belgium and the Netherlands
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Netherlands BV |
Thomas R. Malthusstraat 1, 1066JR Amsterdam, Netherlands |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Italy
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Italy SrL |
Via Luciano Manara 15, Monza, 50052, Milan, Italy |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Spain and Portugal
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Chief Privacy Officer |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted information and communications technology |
Sumo Logic, Inc |
305 Main Street |
Information and communications technology, information services used for the management of log files generated from MS Azure platform products. |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM cloud services. |
Sykes Enterprises |
400 North Ashley Drive |
End-user technical support maintenance and support ticketing system for end-users. |
Dragon Medical Direct (DMD) (aka SpeechKit) Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services.
- providing remote professional services such as license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and
- providing customer outreach and support, with CSO through Nuance Communications Ireland, Ltd.
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Ticketing management, troubleshooting, analytics for DMD on‑premises software, CRM. |
Nuance Communications Austria GmbH |
Technologiestrasse 8, Euro Plaza, Building D, 1120 Wien, Austria |
Support ticket management, troubleshooting, analytics for DMD on‑premises software, support 9 to 5 on business days. |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via |
Support ticket management, troubleshooting, analytics for DMD on‑premises software, support 9 to 5 on business days. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
Support ticket management, CRM for relationship with Customer. |
Dragon Medical One (DMO) (aka SpeechKit) and including PowerMic Mobile Sub‑Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Support ticket management, troubleshooting, analytics for DMO on‑premises software. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics for DMO on‑premises software. |
Nuance Communications Austria GmbH |
EURO PLAZA 2D, Technologiestraße 8, 1120 Wien, Austria |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Madrid, 28013, Spain |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
France
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Germany and Austria
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Sweden, Denmark, Finland and Norway
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Sweden AB |
c/o Licke Pro AB, Box 3080, 10361, Stockholm, Sweden |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Belgium and the Netherlands
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Netherlands BV |
Thomas R. Malthusstraat 1, 1066JR Amsterdam, Netherlands |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Italy
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Italy SrL |
Via Luciano Manara 15, Monza, 50052, Milan, Italy |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Spain and Portugal
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Chief Privacy Officer |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted information and communications technology |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
SFDC CRM Cloud Services |
Dragon Medical Workflow Manager (“DMWM”) Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance Communications Austria GmbH |
EURO PLAZA 2D, Technologiestraße 8, 1120 Wien, Austria |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Australia Pty Limited |
C/o MCBURNEY & PARTNERS PTY LTD, LEVEL 10, 68 PITT STREET, SYDNEY, NSW, 2000, Australia |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Winscribe Inc. Ltd |
c/o Hawk Legal Limited, 81 Victoria Road, Devenport, Auckland 1010, 0744, New Zealand |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications UK Limited |
33 Soho Square, 2nd Floor, W1D3QU, London, United Kingdom |
Analyze of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Canada, Inc. |
1500 Robert-Bourassa Boulevard |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted information and communications technology |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
PCRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM Cloud Services. |
mPower Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Research and Development, and Support ticket management: product improvement, troubleshooting, analytics, and maintenance. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Research and Development in non‑production environment for product improvement, troubleshooting, analytics, and maintenance. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted information and communications technology |
AuthO |
10800 NE 8th St, Suite 700 |
Service to authenticate user logins. |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
SFDC CRM cloud services |
Microsoft Corporation |
One Microsoft Way |
OneDrive and SharePoint |
Nuance Winscribe Dictation (“Winscribe DD”) Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance Communications Austria GmbH |
EURO PLAZA 2D, Technologiestraße 8, 1120 Wien, Austria |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Australia Pty Limited |
C/o MCBURNEY & PARTNERS PTY LTD, LEVEL 10, 68 PITT STREET, SYDNEY, NSW, 2000, Australia |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Winscribe Inc. Ltd |
c/o Hawk Legal Limited, 81 Victoria Road, Devenport, Auckland 1010, 0744, New Zealand |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications UK Limited |
33 Soho Square, 2nd Floor, W1D3QU, London, United Kingdom |
Analyze of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Canada, Inc. |
1500 Robert-Bourassa Boulevard |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted information and communications technology |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
Provides CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM cloud services. |
PowerScribe One, including PowerScribe 360 with Mobile Radiologist, PowerScribe 360 with Quality Check Sub‑Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Research and Development, product improvement, troubleshooting, analytics, and maintenance. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics, and maintenance. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Austria GmbH |
Technologiestrasse 8, Euro Plaza, Building D, 1120 Wein, Austria |
The purpose of the processing is to analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the services. |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted information and communications technology |
Sumo Logic, Inc. |
305 Main Street |
Information and Communications Technology, Information Services |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
SFDC CRM cloud services |
Microsoft Corporation |
One Microsoft Way |
OneDrive and SharePoint |
PowerShare Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Medical image sharing and exchange: Enables sharing of or access to traditional, non-traditional images, and reports for professional networks. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics and maintenance. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted information and communications technology |
Sumo Logic, Inc. |
305 Main Street |
Information and communications technology, information services used for the management of log files generated from MS Azure platform products. |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM cloud services. |
Everbridge, Inc. |
25 Corporate Drive |
Information and communications technology, information services |
UltraRAD Corporation |
1000 Haddonfield-Berlin Rd |
Transmission of HL7 messages between facilities and/or to other applications installed at a client site |
Business Intelligent Application Solutions |
1801 Old Alabama Road |
Database administration services |
Mach7 Technologies |
120 Kimball Avenue |
Medical image viewer software (eUnity) |
Sub-Processor List for all other Nuance products and services
Cloud IVR; Conversational AI and Nuance Experience Studio; Dragon TV; Gatekeeper; MIX; Proactive Engagement; Virtual Assistant and Live Chat
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services;
- remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Nuance Communications Ireland Limited |
The Harcourt Building, 4th Floor |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Canada, Inc. |
1500 Robert-Bourassa Boulevard |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Nuance Communications Israel Limited |
Hod Hasharon Towers, 4 Haharash St, Hod Hasharon, 4524075, Israel |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Phonetic Systems Limited |
Hod Hasharon Towers, 4 Haharash St, Hod Hasharon, 4524075, Israel |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services. |
Nuance Communications UK Limited |
33 Soho Square, 2nd Floor, W1D3QU, London, United Kingdom |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Nuance Communications Italy SRL. |
Via Luciano Manara 15, Monza, 50052, Milan, Italy |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Agnitio, S.L |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Ibérica SA |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment). |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Nuance Product/Service |
Type of Support and/or Processing |
Processing Location |
Contact Details |
Microsoft Corporation and affiliates |
MS Azure Cloud Services |
The MS Azure Cloud Services Platform is used for the hosting of data. |
United Kingdom |
One Microsoft Way |
Google LLC and affiliates |
Google Cloud Services |
The Google Cloud Services is used for the hosting of data. |
United Kingdom |
1600 Amphitheatre Pkwy |
Salesforce.com, Inc. and affiliates |
SFDC CRM Cloud Services |
Salesforce provides Customer Relationship Management Cloud Services. |
United States |
415 Mission Street |
Accenture Limited and affiliates |
Professional Services Staff Augmentation |
Provides Nuance with staff and employees when required due augmentations. |
All |
1 Grand Canal Square |
Interact |
Intranet |
The provision of content management services. |
United States |
Interact |
DropBox |
File Sharing Application |
The provision of file sharing services. |
United States |
1800 Owens Street |
BOX |
File Sharing Application |
The provision of file sharing services. |
United States |
900 Jefferson Ave |
Based on Company location, Nuance has engaged and authorized the following additional sub‑processors to support the delivery of the features associated with the Services listed below:
Entity Name |
Nuance Product/Service |
Type of Support and/or Processing |
Processing Location |
Contact Details |
Zendesk, Inc. |
Virtual Assistant & Live Chat |
A messaging application that is used as part of the Virtual Assistant and Live Chat service. |
All |
989 Market St |
CallMiner, Inc. |
Interactive Voice Response |
The provision of software installation and configuration services. |
All |
200 West St |
BehavioSec, Inc. |
Gatekeeper |
The provision of behavioral biometrics services. |
All |
535 Mission St, 14th Floor |
NeuStar, Inc. |
Gatekeeper |
The provision of ANI validation services. |
United States |
21575 Ridgetop Circle |
Resilient Plc |
Gatekeeper |
The provision of ANI validation services. |
United Kingdom |
25-27 Shaftesbury Avenue |
TransUnion LLC |
Proactive Engagement |
The provision of skip tracing services. |
United States |
555 West Adams Street |