Sub-processor list
Last Modified September 15, 2022 / Previous Versions
The following Sub-Processor Lists are provided for the associated Services and tools:
- Cloud IVR
- Conversational AI
- Dragon Anywhere
- Dragon Legal Anywhere
- Dragon Medical Direct (DMD) (aka SpeechKit)
- Dragon Medical One (aka SpeechKit)
- Dragon Medical Workflow Edition (DMWE)
- Dragon Medical Workflow Manager (DMWM)
- Dragon Professional Anywhere
- Dragon TV
- Gatekeeper
- Live Chat
- MIX
- mPower
- Nuance Experience Studio
- Nuance Winscribe Dictation
- PowerMic Mobile
- PowerScribe One
- PowerScribe 360 with Mobile Radiologist
- PowerScribe 360 with Quality Check
- PowerShare
- Proactive Engagement
- Professional Services
- Surgical CAPD
- Virtual Assistant
Dragon Anywhere, Dragon Legal Anywhere and Dragon Professional Anywhere Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance Communications Austria GmbH |
EURO PLAZA |
Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Madrid, 28013, Spain |
Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted Information and Communications Technology |
Based on the Company location set out below, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
France
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Germany and Austria
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Sweden, Denmark, Finland and Norway
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Sweden AB |
c/o Licke Pro AB, Box 3080, 10361, Stockholm, Sweden |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Belgium and The Netherlands
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Netherlands BV |
Thomas R. Malthusstraat 1, 1066JR Amsterdam, Netherlands |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Italy
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Loquendo SpA |
Strada Del Lionetto 6, 10146 Torino, Italy |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Spain and Portugal
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Chief Privacy Officer |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM cloud services. |
Sykes Enterprises |
400 North Ashley Drive |
End-user technical support maintenance and support ticketing system for end-users. |
Dragon Medical Direct (DMD) (aka SpeechKit) and Dragon Medical Workflow Edition (DMWE) Sub‑Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services.
- providing remote professional services such as license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and
- providing customer outreach and support, with Nuance Customer Services Organization ("CSO ") through Nuance Communications Ireland, Ltd.
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Ticketing management, troubleshooting, analytics for DMD on‑premises software, CRM. |
Nuance Communications Austria GmbH |
EURO PLAZA |
Support ticket management, troubleshooting, analytics for DMD on‑premises software. |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via |
Support ticket management, troubleshooting, analytics for DMD on‑premises software. |
Nuance Commuications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Healthcare Germany GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Professional Service and local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
RightNow CRM |
10 Van De Graaff Dr Ste 1 Burlington, MA 01803‑6816 United States |
Support ticket management, CRM for relationship with Customer. |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
Support ticket management, CRM for relationship with Customer. |
Dragon Medical One (DMO) (aka SpeechKit) and including PowerMic Mobile Sub‑Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Support ticket management, troubleshooting, analytics. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics. |
Nuance Communications Austria GmbH |
EURO PLAZA |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Madrid, 28013, Spain |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Microsoft Corporation and affiliates |
One Microsoft Way |
Hosted Information and Communications Technology |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
France
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Germany and Austria
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Healthcare Germany GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Professional Service and local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Sweden, Denmark, Finland and Norway
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Sweden AB |
c/o Licke Pro AB, Box 3080, 10361, Stockholm, Sweden |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Belgium and The Netherlands
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Netherlands BV |
Thomas R. Malthusstraat 1, 1066JR Amsterdam, Netherlands |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Italy
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Loquendo Italy SpA |
Strada Del Lionetto 6, 10146 Torino, Italy |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Spain and Portugal
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Ibérica SA. |
No. 39 de la Gran Via Chief Privacy Officer |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications France SARL |
13/15 rue Taitbout |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Third Party Sub‑Processors
Nuance has engaged and authorized the following types of sub‑processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software‑as‑a‑service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
SFDC CRM Cloud Services |
Qualtrics |
333 River Park Dr |
Manage customer surveys related to customer satisfaction. |
Twilio |
375 Beale Street Suite 300, |
Communications tool with customers for management of updates, notifications, and similar information. |
Dragon Medical Workflow Manager (“DMWM”) Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Support ticket management, troubleshooting, analytics. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics. |
Nuance Communications Austria GmbH |
EURO PLAZA |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Australia Pty Limited |
C/o MCBURNEY & PARTNERS PTY LTD, LEVEL 10, 68 PITT STREET, SYDNEY, NSW, 2000, Australia |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Winscribe Inc. Ltd. |
c/o Hawk Legal Limited, 81 Victoria Road, Devenport, Auckland 1010, 0744, New Zealand |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications UK Limited |
33 Soho Square, 2nd Floor, W1D3QU, London, United Kingdom |
Analyze of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Canada, Inc. |
1500 Robert-Bourassa Boulevard |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Germany GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Nuance Communications Healthcare Germany GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Professional services and local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
Hosted Information and Communications Technology |
Third Party Sub‑Processors
Nuance has engaged and authorized the following types of sub‑processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
PCRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM Cloud Services. |
mPower Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Research and Development, and Support ticket management: product improvement, troubleshooting, analytics, and maintenance. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Research and Development in non‑production environment for product improvement, troubleshooting, analytics, and maintenance. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
Hosted Information and Communications Technology |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Auth0 |
10800 NE 8th St, Suite 700 |
Service to authenticate user logins. |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
SFDC CRM cloud services |
Nuance Winscribe Dictation (“Winscribe DD”) Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics for on‑premises software. |
Nuance Communications Austria GmbH |
EURO PLAZA |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Australia Pty Limited |
C/o MCBURNEY & PARTNERS PTY LTD, LEVEL 10, 68 PITT STREET, SYDNEY, NSW, 2000, Australia |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Winscribe Inc. Ltd. |
c/o Hawk Legal Limited, 81 Victoria Road, Devenport, Auckland 1010, 0744, New Zealand |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications UK Limited |
33 Soho Square, 2nd Floor, W1D3QU, London, United Kingdom |
Analyze of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Nuance Communications Canada, Inc. |
1500 Robert-Bourassa Boulevard |
Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
Hosted information and communications technology |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub‑processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software‑as‑a‑service providers and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
Provides CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM cloud services. |
PowerScribe One, including PowerScribe 360 with Mobile Radiologist, PowerScribe 360 with Quality Check Sub‑Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Research and Development, product improvement, troubleshooting, analytics, and maintenance. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics, and maintenance. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Nuance Communications Austria GmbH |
EUROA PLAZA |
The purpose of the processing is to analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the services. |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
Hosted information and communications technology |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub‑processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software‑as‑a‑service providers and providers of outsourced technical support services.
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Sumo Logic, Inc. |
305 Main Street |
Information and Communications Technology, Information Services |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
SFDC CRM Cloud Services |
PowerShare Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Medical image sharing and exchange: Enables sharing of or access to traditional, non-traditional images, and reports for professional networks. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics and maintenance. |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
Hosted information and communications technology |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators and providers of outsourced technical support services.
Entity Name |
Address and Contact Details |
Type of Support and/or Processing |
Sumo Logic, Inc. |
305 Main Street |
Information and communications technology, information services used for the management of log files generated from MS Azure platform products. |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; SFDC CRM cloud services. |
Everbridge, Inc. |
25 Corporate Drive |
Information and communications technology, information services |
UltraRAD Corporation |
1000 Haddonfield-Berlin Rd |
Transmission of HL7 messages between facilities and/or to other applications installed at a client site |
Business Intelligent Application Solutions |
1801 Old Alabama Road |
Database administration services |
Mach7 Technologies |
120 Kimball Avenue |
Medical image viewer software (eUnity) |
Professional Services Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications Austria GmbH |
EURO PLAZA Building 2D, Technologiestrasse 8, 1120 Wien, Austria |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Belgium NV |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Ireland Limited |
The Harcourt Building, 4th Floor 57B Harcourt Street Dublin 2, D02 F721, Ireland |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications France Sarl |
13/15 rue Taitbout, 75009, Paris, France |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Netherlands BV |
Thomas R. Malthusstraat 1, 1066JR Amsterdam, Netherlands |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Sweden A.B. |
c/o Licke Pro AB, Box 3080, 10361, Stockholm, Sweden |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications UK Limited |
33 Soho Square, 2nd Floor, W1D3QU, London, United Kingdom |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Agnitio, S.L |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Iberica SA |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
VirtuOz, S.A. |
13/15 rue Taitbout, 75009, Paris, France |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Remote service support and IT‑facility management (monitoring and supporting platform and applications and maintaining equipment). |
Nuance Communications Australia Pty Ltd |
11th floor, 124 Walker St., North Sydney, 2060 NSW, Australia |
Remote professional services. |
Surgical CAPD Sub-Processor List
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Company Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services;
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Research and development, product improvement, troubleshooting, analytics, and maintenance. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Support ticket management, troubleshooting, analytics, and maintenance. |
Nuance Communications Belgium Ltd. |
Guldensporenpark 32, Building 4 Merelbeke, 9820, Belgium |
Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Nuance Communications Austria GmbH |
EURO PLAZA |
The purpose of the processing is to analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
Hosted information and communications technology |
Based on Company location, additional Nuance Affiliates will provide local support (language support, license software maintenance and support, application development, testing, and support, and natural language understanding tuning and optimization; and providing customer outreach and support).
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services: consulting firms providing information technology and security advisory and support services; cloud services provider; third party data center operators; customer relationship management software-as-a-service providers and providers of outsourced technical support services.
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Upland Software (Interfax) |
Frost Bank Tower |
Surgical report facsimile service. |
New Relic |
188 Spear St, |
Systems monitoring. |
Rollbar |
548 Market St Suite #60587 |
Error reporting. |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
SFDC CRM Cloud Services |
Sub-Processor List for all other Nuance products and services
Cloud IVR; Conversational AI and Nuance Experience Studio; Dragon TV; Gatekeeper; MIX; Proactive Engagement; Virtual Assistant and Live Chat
Nuance and its Affiliates engage the following entities to assist them in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Nuance has engaged and authorized Nuance Affiliate entities below for one or more of the following activities, which may involve the Processing of Personal Data:
- providing remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment);
- providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services;
- remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support).
Entity Name |
Country of Processing and Contact Details |
Type of Support and/or Processing |
Nuance Communications, Inc. |
1 Wayside Road |
Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Nuance Communications Austria GmbH |
EURO PLAZA |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Nuance Belgium NV |
Guldensporenpark 32, Building 4, Merelbeke,9820, BELGIUM |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Nuance Communications Ireland Limited |
The Harcourt Building, 4th Floor |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Canada, Inc. |
1500 Robert-Bourassa Boulevard |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Nuance Communications France Sarl |
13/15 rue Taitbout, 75009, Paris, France |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Nuance Communications Israel Limited |
Hod Hasharon Towers, 4 Haharash St, Hod Hasharon, 4524075, Israel |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Nuance Communications Netherlands BV |
Thomas R. Malthusstraat 1, 1066JR Amsterdam, Netherlands |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Phonetic Systems Limited |
Hod Hasharon Towers, 4 Haharash St, Hod Hasharon, 4524075, Israel |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of Nuance services. |
Nuance Communications Sweden A.B. |
c/o Licke Pro AB, Box 3080, 10361, Stockholm, Sweden |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Nuance Communications UK Limited |
33 Soho Square, 2nd Floor, W1D3QU, London, United Kingdom |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Loquendo Italy SpA |
Strada Del Lionetto 6, 10146 Torino, Italy |
Providing software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
Nuance Communications GmbH |
Sonnenweg 11b, 52070 Aachen, Germany |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Agnitio, S.L |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
Nuance Communications Ibérica SA |
No. 39 de la Gran Via, Madrid, 28013, Spain |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). |
VirtuOz, S.A. |
13/15 rue Taitbout, 75009, Paris, France |
Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); and providing customer outreach and support. |
Nuance India Pvt. Ltd. |
Ground Floor, Block B, Salarpuria Aura, Khata No 434/170 MarathahalliSarjapur ORR, Kadubeesanahalli Bangalore Bangalore KA 560103, India |
Remote service support and IT-facility management (monitoring and supporting platform and applications and maintaining equipment). |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
The MS Azure Cloud Services Platform is used for the hosting of data. |
Third Party Sub-Processors
Nuance has engaged and authorized the following types of sub-processors to support the delivery of the Services:
Entity Name |
Nuance Product/Service |
Type of Support and/or Processing |
Processing Location |
Contact Details |
Lingual Consultancy Services (LC) |
All Services |
Transcription Services Provider |
India |
9th Floor, JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122001, India |
Bertle International SA |
All Services |
Transcription Services Provider |
Uruguay |
Colonia 391, Montevideo, Uruguay |
Based on Company location and/or upon request, Nuance has engaged and authorized the following additional sub‑processors to support the delivery of the features associated with the Services listed below:
Entity Name |
Nuance Product/Service |
Type of Support and/or Processing |
Processing Location |
Contact Details |
Zendesk, Inc. |
Virtual Assistant & Live Chat |
A messaging application that is used as part of the Virtual Assistant and Live Chat service. |
United States |
989 Market St |
CallMiner, Inc. |
Interactive Voice Response (“Voice of Customer”), upon customer request of the feature that the identified Sub‑Processor provides |
Call analytics & reporting services provider |
United States |
200 West St |
BehavioSec, Inc. |
Gatekeeper, upon customer request of the feature that the identified Sub‑Processor provides |
The provision of behavioral biometrics services. |
United States and Ireland |
535 Mission St, 14th Floor |
NeuStar, Inc. |
Gatekeeper, (ANI validation), upon customer request of the feature that the identified Sub‑Processor provides |
The provision of ANI validation services for US and Canada customers. |
United States |
21575 Ridgetop Circle |
Resilient Plc |
Gatekeeper, (ANI validation), upon customer request of the feature that the identified Sub‑Processor provides |
The provision of ANI validation services for UK customers. |
United Kingdom |
25-27 Shaftesbury Avenue |
TransUnion LLC |
Proactive Engagement (skip tracing), upon customer request of the feature that the identified Sub‑Processor provides |
The provision of skip tracing services for US customers |
United States |
555 West Adams Street |
Previous Versions
- June 12, 2018(Open a new window)
- February 2, 2020(Open a new window)
- April 24, 2020(Open a new window)
- June 25, 2020(Open a new window)
- October 1, 2020(Open a new window)
- March 1, 2021(Open a new window)
- May 15, 2021(Open a new window)
- September 15, 2021(Open a new window)
- April 30, 2022(Open a new window)
- July 12, 2022(Open a new window)