Sub-processor list
Last Modified April 1, 2024 / Previous Versions
The following Sub-Processor Lists are provided for the associated Services and tools:
- Cloud IVR
- Conversational AI
- Dragon Anywhere
- Dragon Legal Anywhere
- Dragon Medical Direct (DMD)
- Dragon Medical SpeechKit on‑premise (DMSK on‑premise)
- Dragon Medical One (DMO)
- Dragon Medical SpeechKit hosted service (DMSK hosted)
- Dragon Medical Workflow Edition (DMWE)
- Dragon Medical Workflow Manager (DMWM)
- Dragon Professional Anywhere
- Dragon TV
- Gatekeeper
- Live Chat
- MIX
- mPower
- Nuance Experience Studio
- Nuance Winscribe Dictation
- PowerMic Mobile
- PowerScribe One
- PowerScribe 360 with Mobile Radiologist
- PowerScribe 360 with Quality Check
- PowerShare
- Proactive Engagement
- Professional Services
- Surgical CAPD
- Virtual Assistant
Dragon Anywhere, Dragon Legal Anywhere and Dragon Professional Anywhere Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way
|
The MS Azure Cloud Services Platform is used for the hosting of data.
Delivery of voice recognition services to translate voice dictation to text and to annotate and analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. Locations: United States: Austria and Spain.
Support ticket management, troubleshooting, analytics for on-premises software. Location: India
Based on the Company location, local support functions (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. Locations of remote access: France, Belgium, Germany, Austria, Sweden, Denmark, The Netherlands, Italy and Spain. |
Third Party Sub-Processors that provide ancillary services
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Salesforce.com, Inc. and affiliates |
415 Mission Street |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company;
Location: United States |
Sykes Enterprises |
400 North Ashley Drive |
End-user technical support maintenance and support ticketing system for end-users. |
Extensiv Limited
|
Portugal, Ireland, United Kingdom, United States 71-75 Shelton Street, Covent Garden, WC2H 9JQ, United Kingdom. www.extensiv.com |
Provision of End-user License Management services. Location: United States
|
Dragon Medical Direct (DMD), Dragon Medical SpeechKit on‑premise (DMSK), and Dragon Medical Workflow Edition (DMWE) Sub‑Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
Ticketing management, troubleshooting, analytics for DMD on‑premises software. Location: United States, Austria and Spain Professional services and local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. Location: Germany |
Third Party Sub-Processors that provide ancillary services
Entity Name |
Contact Details |
Processing Activities and Location(s) |
RightNow CRM |
10 Van De Graaff Dr Ste 1 Burlington, MA 01803‑6816 United States |
Support ticket management, CRM for relationship with Customer. Location: United States |
Salesforce.com, Inc. |
415 Mission Street |
Support ticket management, CRM for relationship with Customer. Location: United States |
Dragon Medical One (DMO), Dragon Medical SpeechKit hosted solution (DMSK), and including PowerMic Mobile Sub‑Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way |
HEALTH‑RELATED PERSONAL DATA |
Third Party Sub‑Processors that provide ancillary services
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Salesforce.com, Inc. |
415 Mission Street |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Location: United States |
Qualtrics |
333 River Park Dr |
Manage customer surveys related to customer satisfaction. |
Twilio |
375 Beale Street Suite 300, |
Communications tool with customers for management of updates, notifications, and similar information. |
Seertech Solutions |
United States |
Provision of in-product educational solution. |
TietoEvry (Nordic Cloud only) |
Fjärde Bassängvägen 15 Stockholm, 115 83 Sweden |
Hosting of data in the Swedish cloud Potential Special Categories of personal Data, such as health information contained in audio and associated text. |
Voicepoint (Swiss Cloud only) |
Schellerstraße 14, CH-8620 Wetzikon, Switzerland |
Hosting of data in the Swiss cloud |
Dragon Medical Workflow Manager (“DMWM”) Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
The MS Azure Cloud Services Platform is used for the hosting of data MS Azure Platform services for hosting audio data. Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland. Support ticket management, troubleshooting, analytics. Locations: United States and India. Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. Locations: Austria, Australia, New Zealand, UK and Canada. Professional services and local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization); customer outreach and support. Location(s): Germany |
Third Party Sub‑Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Salesforce.com, Inc. |
415 Mission Street |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company; Location: United States |
mPower Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland.
Support ticket management, troubleshooting, analytics. Locations: United States and India Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support. Location: Belgium |
Third Party Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Auth0 |
10800 NE 8th St, Suite 700 |
Service to authenticate user logins. Location: United States |
Salesforce.com, Inc. |
415 Mission Street |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company. Location: United States |
Nuance Winscribe Dictation (“Winscribe DD”) Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
The MS Azure Cloud Services Platform is used for the hosting of data.
Support ticket management, troubleshooting, analytics for on-premises software. Locations: United States, India. Analysis of data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services Locations: Austria, Australia, New Zealand, United Kingdom and Canada |
Third Party Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Salesforce.com, Inc. |
415 Mission Street |
Provides CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; Location: United States |
PowerScribe One, including PowerScribe 360 with Mobile Radiologist, PowerScribe 360 with Quality Check Sub‑Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
The MS Azure Cloud Services Platform is used for the hosting of data. MS Azure Platform services for hosting audio data. Hosting in Germany, United Kingdom and/or France. R&D in Netherlands and/or Ireland. Support ticket management, troubleshooting, analytics, and maintenance. Locations: United States and India. Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support.) Location: Belgium The purpose of the processing is to analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the services. Location: Austria |
Third Party Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Sumo Logic, Inc. |
305 Main Street |
Used for the management of log files generated from MS Azure platform products Location: United States |
Salesforce.com, Inc. |
415 Mission Street |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Location: United States |
PowerShare Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
The MS Azure Cloud Services Platform is used for the hosting of data
Medical image sharing and exchange: Enables sharing of or access to traditional, non-traditional images, and reports for professional networks. Teleradiology: Enables access to and sharing of imaging data and reports in real time. Support services, support ticket management, troubleshooting, analytics and maintenance. Location: United States Support ticket management, troubleshooting, analytics and maintenance. Location: India |
Third Party Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Sumo Logic, Inc. |
305 Main Street |
Management of log files generated from MS Azure platform products. Location: United States |
Salesforce.com, Inc. |
415 Mission Street |
CRM for relationship with Distributor; platform for maintenance and support ticketing system for Distributor and Company; Location: United States |
Everbridge, Inc. |
25 Corporate Drive |
Notification service if there is an outage or system maintenance. Location: United States |
UltraRAD Corporation |
1000 Haddonfield-Berlin Rd |
Transmission of HL7 messages between facilities and/or to other applications installed at a client site Location: United States |
Business Intelligent Application Solutions |
1801 Old Alabama Road |
Database administration services Location: United States |
Mach7 Technologies |
120 Kimball Avenue |
Medical image viewer software (eUnity) Location: United States |
Professional Services Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States www.microsoft.com |
Hosting of data Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). Locations: United States, Canada India, Australia, United Kingdom, Austria, Belgium, Ireland, Italy, France, Germany, Spain, Sweden and The Netherlands |
Surgical CAPD Sub-Processor List
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
MS Azure Platform services for hosting data. Support ticket management, troubleshooting, analytics, and maintenance. Locations: United States and India. Provide local support (language support, license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support.) Location: Belgium. To analyze the data to develop, train, tune, enhance and improve the speech recognition, natural language understanding and other components of Nuance’s software and technologies embodied in the Services. Location: Austria
|
Third Party Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Upland Software (Interfax) |
Frost Bank Tower |
Surgical report facsimile service. Location of processing: United States |
New Relic |
188 Spear St, |
Systems monitoring. Location of processing: United States |
Rollbar |
548 Market St Suite #60587 |
Error reporting. Location of processing: United States |
Salesforce.com, Inc. |
415 Mission Street |
CRM for relationship with Distributor; Platform for maintenance and support ticketing system for Distributor and Company. Location of processing: United States |
Sub-Processor List for all other Nuance products and services
Cloud IVR; Conversational AI and Nuance Experience Studio; Dragon TV; Gatekeeper; MIX; Proactive Engagement; Virtual Assistant and Live Chat
Nuance engages the following entities to assist in connection with the Services as specified below:
Nuance Affiliate Sub-Processors
Entity Name |
Contact Details |
Processing Activities and Location(s) |
Microsoft Corporation and affiliates |
One Microsoft Way Redmond, Washington 98052 United States |
The MS Azure Cloud Services Platform is used for the hosting of data. The hosting location(s) for each Service is available under the Data Processing Details(Open a new window). Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. Locations: United States, Canada, Israel, United Kingdom, and India Remote Services support and monitoring. Location: United States, United Kingdom, and India Remote professional services (license software maintenance and support, application development, testing, and support, automated speech recognition and natural language understanding tuning and optimization; and providing customer outreach and support). Locations: United States, Canada, Argentina, Austria, Australia, Belgium, Brazil, Dubai, Japan, Ireland, Korea, France, Mexico, The Netherlands, Sweden, United Kingdom, Italy, Germany, Spain, and India |
Third Party Sub-Processors
Entity Name |
Nuance Product/Service |
Processing activity |
Processing Location |
Contact Details |
Infosys Limited |
All Services |
Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
United States, United Kingdom, India |
44&97A, Electronics City, Hosur Road, KA, Bengaluru, IN, 560100 |
Tata Consultancy Services LTD |
All Services |
Software engineering, software maintenance, systems maintenance, including managing the availability, latency, scalability and efficiency of the Services. |
United States, United Kingdom, India |
14335 NE 24th Street, Building B, Suite 205, WA, Bellevue, US, 98007‑3737 |
Lingual Consultancy Services (LC) |
All Services |
Transcription Services Provider |
India |
9th Floor, JMD Megapolis, Sohna Rd, Sector 48, Gurugram, Haryana 122001, India |
Bertle International SA |
All Services |
Transcription Services Provider |
Uruguay |
Colonia 391, Montevideo, Uruguay |
Based on Company location and/or upon request, Nuance has engaged and authorized the following additional sub‑processors to support the delivery of the features associated with the Services listed below:
Entity Name |
Nuance Product/Service |
Processing Activity |
Processing Location |
Contact Details |
Zendesk, Inc. |
Virtual Assistant & Live Chat |
A messaging application that is used as part of the Virtual Assistant and Live Chat service. |
United States |
989 Market St |
CallMiner, Inc. |
Interactive Voice Response (“Voice of Customer”), upon customer request of the feature that the identified Sub‑Processor provides |
Call analytics & reporting services provider |
United States |
200 West St |
BehavioSec, Inc. |
Gatekeeper, upon customer request of the feature that the identified Sub‑Processor provides |
The provision of behavioral biometrics services. |
United States and Ireland |
535 Mission St, 14th Floor |
NeuStar, Inc. |
Gatekeeper, (ANI validation), upon customer request of the feature that the identified Sub‑Processor provides |
The provision of ANI validation services for US and Canada customers. |
United States |
21575 Ridgetop Circle |
Resilient Plc |
Gatekeeper, (ANI validation), upon customer request of the feature that the identified Sub‑Processor provides |
The provision of ANI validation services for UK customers. |
United Kingdom |
25-27 Shaftesbury Avenue |
TransUnion LLC |
Proactive Engagement (skip tracing), upon customer request of the feature that the identified Sub‑Processor provides |
The provision of skip tracing services for US customers |
United States |
555 West Adams Street |
Previous Versions
- June 12, 2018(Open a new window)
- February 2, 2020(Open a new window)
- April 24, 2020(Open a new window)
- June 25, 2020(Open a new window)
- October 1, 2020(Open a new window)
- March 1, 2021(Open a new window)
- May 15, 2021(Open a new window)
- September 15, 2021(Open a new window)
- April 30, 2022(Open a new window)
- July 12, 2022(Open a new window)
- September 15, 2022(Open a new window)
- August 1, 2023